Privacy Policy

Citi Stayz Pty Ltd

Last updated: May 2025

1. Introduction

Citi Stayz Pty Ltd (ABN registered) ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website (citistayz.com), booking enquiry forms, or direct communications.

By using our website or submitting an enquiry, you agree to the collection and use of your information as described in this policy.

2. What Information We Collect

We may collect the following types of personal information:

Contact & Booking Information

Full name
Email address
Phone number
Company name (for corporate enquiries)
Preferred accommodation dates and locations
Number of guests

Website Usage Information

IP address
Browser type and version
Pages visited and time spent on site
Referring website or search terms
Device type and operating system

This usage information is collected automatically through Google Analytics and Facebook Pixel (see Section 5).

Form Submissions

Any information you voluntarily provide through our contact, booking enquiry, or property registration forms

3. How We Collect Your Information

We collect personal information in the following ways:

When you submit a booking or corporate enquiry form on our website
When you contact us directly by phone or email
When you make a booking through a third-party platform (Airbnb, Booking.com, or similar) — in this case, the platform's own privacy policy also applies
Automatically through cookies and analytics tools when you browse our website

4. How We Use Your Information

We use your personal information to:

Respond to booking and corporate accommodation enquiries
Process and manage your reservation
Send confirmation and pre-arrival information relating to your stay
Send marketing communications about CitiStayz offers, promotions, and updates (only where you have opted in or where we have a legitimate interest as a past guest — see Section 7)
Improve our website and services based on usage data
Comply with legal obligations

We will never use your information for any purpose not listed above without your prior consent.

5. Cookies & Analytics

Our website uses the following tools which collect data about your browsing behaviour:

Google Analytics We use Google Analytics to understand how visitors interact with our website. This tool collects anonymised data including pages visited, time on site, and device type. Google may store this data on servers outside Australia. You can opt out of Google Analytics tracking at: tools.google.com/dlpage/gaoptout

Facebook Pixel We use the Facebook Pixel to measure the effectiveness of our advertising and to show relevant ads to people who have visited our website. Facebook may use this data in accordance with their own data policy. You can manage your Facebook ad preferences at: facebook.com/settings/ads

Cookies Our website uses cookies — small text files stored on your device — to improve your browsing experience. You can disable cookies through your browser settings, however this may affect the functionality of the site.

6. How We Store & Protect Your Information

Your personal information is stored securely using industry-standard measures. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Booking information submitted through third-party platforms (Airbnb, Booking.com) is stored and managed in accordance with those platforms' own security standards.

7. Marketing Communications

If you are a past guest or have submitted an enquiry, we may occasionally send you information about CitiStayz offers, promotions, or updates where we have a legitimate interest to do so under the Spam Act 2003 (Cth).

Every marketing email we send will include a clear and easy unsubscribe option. You can opt out at any time by:

Clicking the unsubscribe link in any marketing email
Emailing us at bookings@citistayz.com with the subject line "Unsubscribe"

We will process all unsubscribe requests within 5 business days.

8. Sharing Your Information

We do not sell, rent, or trade your personal information to any third parties for their own marketing purposes.

Your information may be disclosed in the following limited circumstances only:

Where required by law, court order, or government authority
To our professional advisors (legal, accounting) where strictly necessary and subject to confidentiality obligations
In the event of a business sale or transfer, where your information forms part of the assets transferred — you will be notified in advance if this occurs

9. Your Rights

Under the Australian Privacy Act, you have the right to:

Access the personal information we hold about you
Correct any inaccurate or outdated information
Request deletion of your information where we no longer have a lawful basis to retain it
Opt out of marketing communications at any time
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, contact us at bookings@citistayz.com. We will respond within 30 days.

10. Third-Party Websites

Our website may contain links to third-party websites including booking platforms, payment providers, and other services. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available at citistayz.com/privacy-policy with the date of last update noted at the top.

We encourage you to review this policy periodically.

12. Contact Us

For any privacy-related questions, concerns, or requests:

Citi Stayz Pty Ltd Email: bookings@citistayz.com Phone: 0493 173 122 Location: Canberra, ACT

For complaints not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC): Website: oaic.gov.au Phone: 1300 363 992

Citi Stayz Pty Ltd · ABN registered · Canberra, ACT This Privacy Policy was prepared in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.