Terms & Conditions 0f Stay

Citi Stayz Pty Ltd Last updated: May 2025

Short-Term Rental Agreement

By confirming a reservation, the Renter agrees to the following Terms & Conditions in full.

1. Term of Stay

The rental term commences on the confirmed arrival date and ends on the confirmed departure date as stated in the booking confirmation.

Check-in: From 3:00 PM Check-out: By 10:00 AM

Late departures without prior written approval will incur a minimum charge equivalent to one additional night's accommodation.

2. Payments

All payments must be made in accordance with the booking channel's payment schedule. Failure to successfully collect payment may result in automatic cancellation without notice.

3. Occupancy & Guest Eligibility

Occupancy is strictly limited to the number of guests confirmed at the time of booking.

The property will not be rented to any person under 21 years of age. Guests must be able to provide valid government-issued photo ID confirming age upon request. Any breach of occupancy limits or guest eligibility may result in immediate termination of the booking without refund.

4. Security Deposit & Credit Card Authority

A security deposit will be held as a pre-authorisation on a valid credit card as follows:

1 bedroom properties: $500
2 bedroom or larger properties: $1,000

The deposit is held separately from accommodation charges and will be released within 7 days of departure, subject to no damage, excessive cleaning requirements, or breaches of these Terms & Conditions.

Credit Card Authority

The Renter authorises Citi Stayz Pty Ltd to charge the credit card on file for any outstanding amounts, including but not limited to:

Property damage
Excessive cleaning
Lost keys or access devices
Lockouts
Fines imposed by building management
Unpaid fees or charges
Breaches identified during or after the stay

Where damage costs cannot be determined prior to departure, Citi Stayz Pty Ltd reserves the right to charge the credit card on file within 14 days of departure once costs are confirmed.

5. Identification & Right of Refusal

Citi Stayz Pty Ltd reserves the right to request valid government-issued photo identification for all guests prior to or upon check-in. Failure to provide satisfactory identification may result in refusal of entry or cancellation of the booking without refund.

6. Maintenance & Issue Reporting

Any issues relating to cleanliness, maintenance, or property condition must be reported within 12 hours of check-in, supported by photographic evidence, via the booking channel or by emailing bookings@citistayz.com.

Issues not reported within this timeframe may be deemed guest-caused and charged accordingly.

7. Damage, Charges & Recovery

The Renter is financially responsible for all damage, excessive cleaning, missing items, or replacement of furnishings resulting from their stay. Citi Stayz Pty Ltd reserves the right to obtain independent quotes for repair or replacement and charge the Renter accordingly.

8. Termination & Eviction Rights

Citi Stayz Pty Ltd reserves the right to terminate the booking and regain possession of the property immediately if any Terms & Conditions or House Rules are breached. In such cases, all monies paid will be forfeited as liquidated damages.

9. Noise & Nuisance

Guests must observe building quiet hours between 10:00 PM and 8:00 AM. Noise complaints from neighbours or building management resulting in intervention by Citi Stayz Pty Ltd may result in immediate termination of the booking without refund. Any fines issued by building management as a result of guest behaviour will be passed directly to the Renter.

10. Smoking

All Citi Stayz properties are strictly non-smoking indoors, including on balconies where building rules prohibit it. A minimum remedial cleaning fee of $500 applies for any breach of this policy, in addition to any costs incurred to remove odour or damage.

11. Pets

Pets are not permitted at any Citi Stayz property unless prior written approval has been obtained before the commencement of the stay. Unauthorised pets may result in immediate termination of the booking and additional cleaning charges.

12. Keys & Access Devices

Loss of keys or access devices will incur a replacement fee of $150–$300 depending on the property. Where a lock replacement is required due to guest negligence or loss of keys, the full cost of replacement will be charged to the Renter.

13. Indemnity & Use of Amenities

The Renter agrees to indemnify and hold harmless Citi Stayz Pty Ltd from any claims, injuries, losses, or damages arising from the use of the property or building amenities.

All shared amenities including pools, spas, gyms, BBQ areas, and cinema rooms are used entirely at the guest's own risk.

14. External Factors

Citi Stayz Pty Ltd is not responsible for disruptions beyond its reasonable control, including but not limited to building works, weather events, utility outages, road closures, or neighbouring construction. These do not constitute grounds for refunds or compensation.

15. No Subletting

The property may not be sublet, assigned, or made available to any person not listed on the original booking without prior written consent from Citi Stayz Pty Ltd.

16. Furnishings

The property is rented fully furnished as described in the listing. Citi Stayz Pty Ltd is not responsible for providing additional furnishings or equipment beyond what is supplied at the commencement of the stay.

17. Cancellations & Early Departure

30 or more days prior to arrival: Full refund of accommodation charges
Within 30 days of arrival: Partial refund only if a replacement booking is secured for the same dates. Where secured, accommodation charges will be refunded less a 15% administration fee.
No refunds are provided for early departure, unused nights, or changes in travel plans once the stay has commenced.

18. False Claims

Citi Stayz Pty Ltd reserves the right to deny refunds or compensation where claims are found to be unfounded, exaggerated, or inconsistent with inspection records, photographic evidence, or guest communications.

19. Governing Law

This agreement is governed by the laws of the Australian Capital Territory. Any disputes shall be subject to the jurisdiction of ACT courts and tribunals.

Acknowledgement

By proceeding with this booking, the Renter confirms they have read, understood, and agreed to these Terms & Conditions and any applicable House Rules for the property.

For enquiries contact: bookings@citistayz.com | 0493 173 122

Citi Stayz Pty Ltd · ABN registered · Canberra, ACT